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CPP51122 - Diploma of Property (Agency Management)
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  • Description of the Qualification

    This qualification reflects the role of property services principals who apply knowledge of property agency and compliance requirements, ethical standards and consumer preferences to establish and control property services functions.

    This qualification applies to residential or commercial practice in real estate sales, real estate property management, strata management, business broking, stock and station, or auctioneering. Depending on units selected in the qualification, one of two occupational options may be awarded:

    Diploma of Property (Agency Management), or Diploma of Property (Agency Management – Strata).

    Occupational titles include:

    • Real Estate Agency Principal
    • Senior Strata Manager
    • Strata Management Principal
    • Agency Manager
    • Agency Director.

    Staff who hold this qualification are responsible and accountable for the work of others and are engaged with:

    • understanding business systems, structures, property agency practices and business entities
    • understanding legal and ethical frameworks for property agency operations
    • developing systems, procedures and protocols for managing property agency functions
    • establishing and controlling trust accounts and property agency business finances
    • coordinating ethics, risk and consumer protection systems to meet industry legal and customer expectations and requirements
    • developing and maintaining knowledge of industry trends
    • developing and maintaining relationships with lessors, tenants, vendors and buyers, buyers’ agents, owners and owners’ agents
    • establishing and implementing strategic business plans and operational plans
    • establishing and implementing agency and individual branding
    • leading and managing people, including recruitment, induction, coaching and mentoring for teams and individuals
    • managing work health and safety (WHS) risk to ensure a safe working environment in the property services industry.
    • Licensing, legislative, regulatory or certification requirements

    Licensing, legislative, regulatory or certification requirements apply to real estate practices in all states and territories and may apply to strata community management in some states and territories. Relevant state and territory regulatory authorities should be consulted to confirm those requirements.

  • Packaging Rules

    To be awarded this qualification, competency in one of the two occupational options must be achieved.

    Option 1: Diploma of Property (Agency Management)

    For the award of CPP51122 Diploma of Property (Agency Management) competency must be demonstrated in:

    12 units of competency:

    7 core units

    5 elective units.

    The elective units must ensure the integrity of the Australian Qualifications Framework (AQF) qualification alignment, contribute to a valid, industry-supported vocational outcome and are to be chosen as follows:

    • a minimum of 3 elective units must be chosen from the elective units listed in Group B below
    • up to 2 elective units may be chosen from Group A or another current Diploma or Advanced Diploma Training Package qualification provided they do not duplicate the outcome of another unit chosen for the qualification.

    Option 2: Diploma of Property (Agency Management - Strata)

    For the award of CPP51122 Diploma of Property (Agency Management - Strata) competency must be demonstrated in:

    12 units of competency: 7 core units

    all 5 elective units in Group A: Strata specialist electives.

  • Units

    Core units

    Core units 

    CPPREP5001

    Manage compliance in the property industry

    CPPREP5002

    Establish and monitor property industry trust account management practices

    CPPREP5003

    Manage ethical practice in the property industry

    CPPREP5004

    Manage a safe workplace in the property industry

    CPPREP5005

    Manage teams in the property industry

    CPPREP5006

    Manage operational finances in the property industry

    CPPREP5007

    Develop a strategic business plan in the property industry

    Elective units 

    Group A: Strata specialist electives 

    CPCSUS5002

    Develop action plans to retrofit existing buildings for energy efficiency

    CPPSCM5001

    Manage strata community resilience

    CPPSCM5002

    Conduct strategic planning for strata community sustainable practices and operation

    CPPSCM5003

    Manage strata community asset maintenance and defects

    CPPSCM5004

    Perform strategic financial management of a strata community

    Group B: General electives 

    BSBHRM524

    Coordinate workforce plan implementation

    BSBHRM528

    Coordinate remuneration and employee benefits

    BSBHRM612

    Contribute to the development of employee and industrial relations strategies

    BSBLDR522

    Manage people performance

    BSBLDR602

    Provide leadership across the organisation

    BSBMKG543

    Plan and interpret market research

    BSBMKG552

    Design and develop marketing communication plans

    BSBOPS502

    Manage business operational plans

    CPPREP4507

    Provide property sustainability information in real estate

    CPPREP5008

    Market the property agency

    CPPREP5009

    Develop a marketing and service strategy in real estate

    CPPREP5010

    Manage customer service activities in the property industry

    CPPREP5201

    Develop and maintain commercial property market intelligence

    CPPREP5311

    Develop and maintain rural property market knowledge and intelligence

  • Entry Requirements

    There are no entry requirements for this qualification.

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